Naples Real Estate Photography-Home Stories Photography & Video-FAQ

General Questions

1. How do I schedule a video tour?

     You can schedule a video tour through email, or a phone call to your local office. Once a video tour request is submitted, within 24 hours, you will receive a phone call to schedule the date and time of your tour. You would then inform your homeowners of the date and the time the video will be filmed.

2. How long after submitting a video tour request should I expect until the tour is scheduled and then filmed?

     You can expect the video tour to be scheduled and then filmed no more than 7 days after initially requesting a video tour.

3. What if I scheduled a video tour and I have to cancel it?

     Simply call your local Home Stories Video Tour representative as soon as possible if you need to cancel. If needing to reschedule a tour then we will reschedule you to the next available time that fits your schedule. If canceling less than 24 hours before the date of you video tour a cancellation fee would apply.

4. What can the homeowners or the agent do to best prepare for the video tour?

     As the real estate agent you need to set clear expectations with the homeowners. The preparation for a video tour should be the same as it would be with a showing. The house needs to be in "showing" condition in order for the video tour to be the best possible quality. That means the house should be picked up & cleaned, clutter put away, and the pets & kids taken to grandmas. We typically do not film the inside of closets and garages so if they need somewhere to put their stuff these would be the best places for it. Since we strive to always be on time for every one of our video tour appointments, we also cannot wait for the real estate agent or the homeowner to clean and/or move items in the house. If a house is not ready when we arrive for the video it will have to be rescheduled and a cancellation fee will apply.

5. What if the weather is bad the day of the video?

     We will typically film in most weather conditions as long as there are no emergency road restrictions. As Florida's weather can change by the minute we do not reschedule for weather unless there is no way to safely video the property.

6. Do the homeowners of the agent have to be present during the video tour?

  Neither the homeowner or the real estate agent have to be at the house during the filming of the video tour. After we arrive all we need is a way into the house (lock box code, supra key, etc.) and we will go in, turn on all lights, film the house, turn off all lights and lock up the house when we are finished.

7. How long will it take to film the video tour?

     For most video tours, filming typically takes an average of 2 hours. This time of course will vary depending on the size of the house.

8. What is the typical length of a video? About how many photos do you take at each house?

     The typical length of a video is usually between 3-5 minutes long. The number of photos taken at each house depends on the package. Of course as with filming time, both filming time & video length depend on the size of the house, larger houses tend to have slightly longer videos.

9. How long does it take to get the photos and video after a video tour?

     The typical turnaround time for the photos is 1 business day and 2-3 business days for the video. All media will be uploaded and the link emailed to you as soon as it has been completed.

10. When do I pay for the video tour? When do I pay for photography?

Payment is due when the services are scheduled.